Service Center

Presales

Presales is typically sales cycle in processing before doing execution of solution required by customer and that mandatory to ensure and secure the solution plan. Our engineer will provide right solution to guide & Plan base on customer needs such as :

• Consultation of Auto ID Solution
• RF Site Survey
• RFID Site Survey
• Training
• Deployment customer setting using Mobile Device Management

After sales

Our Service Center programs protect you against unexpected repair costs and ensure your hardware continues to perform to your expectations.

Service Center perform includes repair, testing, and adjustment of your Motorola(Symbol) & Zebra Printer products to factory specifications - including replacement of worn and scratched parts to keep your operation looking good.

Additional options are available to support your operations by ensuring repaired units are returned configured, with your application re-loaded, ready for use in your operation.

We can help you select the options right for your business.

• Repair Center with World-wide Standard Quality
• On-Call Repair
• Various On Site Supports
• 24 / 7 Help Desk & Support
• RF Installation & Implementation Services
• RFID Installation & Implementation Services
• Training
• Maintenance Service with various model :

  Standard Maintenance Contract Service

  • Conduct a free of charge repair services and spare parts replacement for the faulty equipments

  Premium Maintenance Contract Service

  • Conduct a free of charge repair services and spare parts replacement for the faulty equipment.
  • Pickup and delivery services (for faulty and repaired equipments)
  • Provides backup unit.
  • Preventive Maintenance (if required).

Comprehensive Maintenance Contract Service (*)

• Provide premium maintenance service and
• Comprehensive Coverage extends normal wear and tear coverage by including accidental breakage during normal use of an eligible motorola device. We will repair or replace covered external plastics, cosmetic imperfections, displays, keyboards, exit windows, triggers or faulty (broken) internal devices that are damaged during normal usage.
• Comprehensive Coverage agreements also will cover the styluses, screen protectors, hand straps and battery doors (where applicable)

(*) applicable for several model

Our Engineer Capacity

• Technical Administration (3 persons)
• Technical Engineer (12 persons)

Contact Support / Help Desk Jakarta : Perkantoran Gunung Sahari Permai # C 04-05 Jl. Gunung Sahari Raya No 60-63 Jakarta 10610 Direct Call Center : (+6221) 4250674 Phone: (+6221) 4208221(H), 4205488 Ext. 104 Fax: (+6221) 4205853 Email: hardware@cbn.net.id Surabaya : Graha Pangeran Building #9-B-1 Jln. Jend. A. Yani 286, Surabaya 60234 Phone: (+6231) 828-9378, 829-2697 Fax: (+6231) 829-2698 Email: hardwaresby@cbn.net.id

Repair Status Jakarta Head Office: Phone: (+6221) 4208221(H), 4205488 Ext. 201 or 202 Fax: (+6221) 4250651 Contact Person: Ms. Mona or Ms. Yane Email: customerservice@cbn.net.id Surabaya : Phone: (+6231) 828-9378; 829-2697 Fax: (+6231) 829-2698 Contact Person: Mr. AA. Ngurah Mahendra Email: hardwaresby@cbn.net.id

Maintenance Services

Standard Maintenance Contract Service

• Conduct a free of charge repair services and spare parts replacement for the faulty equipments.

Premium Maintenance Contract Service

• Conduct a free of charge repair services and spare parts replacement for the faulty equipment.
• Pickup and delivery services (for faulty and repaired equipments)
• Provides backup unit.
• Preventive Maintenance (if required).